Privacy policy.
Last Updated: October 2025
This Privacy Policy (“Policy”) describes the manner in which Zero Signal (“Zero Signal”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards personal data obtained from users (“you”, “your”, “user”, or “data subject”) through the website zerosignalofficial.com (the “Website”), including any related subdomains, applications, online stores, or community platforms operated or controlled by Zero Signal.
By accessing, browsing, or using this Website, you acknowledge that you have read and understood this Policy and agree to its terms. If you do not agree with this Policy, please discontinue use of the Website immediately.
1. DATA CONTROLLER
Zero Signal is the entity responsible for determining the purposes and means of processing your personal data under applicable data protection laws, including Regulation (EU) 2016/679 (GDPR) and the California Consumer Privacy Act (CCPA).
For any questions, requests, or complaints regarding your personal data, please contact us at:
Email: privacy@zerosignalofficial.com
Website: https://www.zerosignalofficial.com
2. TYPES OF DATA COLLECTED
We may collect and process the following categories of data:
a) Identification and Contact Data: Full name, email address, phone number, billing address, shipping address, and country of residence.
b) Transaction and Payment Data: Details of purchases, order history, and limited payment information (processed securely by third-party payment providers).
c) Technical and Device Data: IP address, browser type, operating system, device identifiers, access times, referring URLs, and website activity logs.
d) Usage and Interaction Data: Information about your interactions with the Website, including pages visited, features used, time spent, click patterns, and navigation behavior.
e) Communication Data: Messages, comments, or any content voluntarily submitted via forms, chat systems, or community spaces (e.g., Discord or social media).
f) Marketing and Preference Data: Subscription details, opt-in records, interests, and engagement with marketing campaigns.
We do not intentionally collect or process special categories of personal data (such as health information, religion, or political opinions).
3. PURPOSES OF PROCESSING
We process personal data for the following legitimate purposes:
To operate, maintain, and improve the Website, online store, and community platforms.
To process and fulfill orders, payments, deliveries, and returns.
To provide customer service, respond to inquiries, and manage communication.
To send promotional or informational communications (only with your prior consent).
To analyze website performance, audience metrics, and marketing effectiveness.
To maintain network security, detect and prevent fraud or misuse.
To comply with legal obligations, accounting requirements, and tax regulations.
To enforce contractual terms, protect intellectual property, and defend legal claims.
4. LEGAL BASIS FOR PROCESSING (GDPR)
Under Article 6 of the GDPR, processing of personal data is lawful only when it relies on at least one of the following grounds:
Consent (Art. 6(1)(a)): You have given explicit consent for one or more specific purposes, such as receiving newsletters or promotional content.
Contractual Necessity (Art. 6(1)(b)): Processing is required to perform a contract or to take steps prior to entering into a contract.
Legal Obligation (Art. 6(1)(c)): Processing is required for compliance with applicable laws.
Legitimate Interests (Art. 6(1)(f)): Processing is necessary for our legitimate business interests, provided such interests are not overridden by your fundamental rights.
Where processing is based on consent, you may withdraw such consent at any time by contacting us. Withdrawal of consent will not affect the lawfulness of processing prior to withdrawal.
5. DATA RETENTION PERIODS
We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.
Retention periods may vary depending on the nature of the data and legal obligations.
After expiration of the applicable retention period, personal data will be securely deleted, anonymized, or archived in a manner that prevents unauthorized access.
6. DISCLOSURE AND DATA SHARING
We do not sell or rent personal data. However, we may share personal data in the following circumstances:
With service providers who assist in operating the Website, processing payments, delivering orders, or providing analytics and marketing services, under strict data-processing agreements.
With legal authorities or courts, when required by law, judicial process, or to protect our legal rights.
With business partners or affiliates, only with prior consent of the user.
All third-party recipients are required to comply with confidentiality and data protection obligations consistent with this Policy.
7. INTERNATIONAL DATA TRANSFERS
Your personal data may be transferred to countries outside your jurisdiction, including the United States and the European Union.
Where data is transferred internationally, appropriate safeguards such as Standard Contractual Clauses or equivalent mechanisms are implemented to ensure lawful protection of your data.
8. DATA SECURITY MEASURES
Zero Signal implements technical and organizational security measures designed to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure.
These measures include secure servers, SSL encryption, restricted access policies, and regular security audits.
Despite our efforts, no transmission or storage system is entirely secure. You acknowledge that the transmission of information via the internet is at your own risk.
9. COOKIES AND TRACKING TECHNOLOGIES
We use cookies, web beacons, and similar technologies to collect and store information when you visit our Website.
Cookies enable us to:
Recognize returning visitors.
Improve website performance and functionality.
Analyze traffic and usage patterns.
Personalize user experience and marketing.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may impair site functionality.
Detailed information about the types of cookies used is available in our Cookie Policy (if applicable).
10. USER RIGHTS (GDPR AND CCPA)
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Right of Access – to obtain confirmation and a copy of the personal data we hold about you.
Right to Rectification – to correct inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”) – to request deletion of your data.
Right to Restriction – to limit processing in certain circumstances.
Right to Data Portability – to receive your data in a structured, commonly used format.
Right to Object – to object to processing based on legitimate interests or for marketing purposes.
Right to Withdraw Consent – where processing is based on consent, you may withdraw at any time.
California residents may also exercise additional rights under the CCPA, including the right to request disclosure of data collection and the right to opt out of the sale of personal information.
To exercise any of these rights, contact us at privacy@zerosignalofficial.com with the subject line “Data Protection Request.”
We may require verification of identity before processing your request.
11. CHILDREN’S PRIVACY
This Website is not directed to or intended for use by individuals under 16 years of age.
We do not knowingly collect personal data from minors.
If we become aware that personal information has been collected from a minor without verifiable parental consent, we will take steps to delete such data promptly.
12. THIRD-PARTY LINKS AND PLATFORMS
Our Website may include links to external sites or services not operated by Zero Signal, such as streaming platforms, social networks, or merchandise partners.
We are not responsible for the privacy practices or content of such third-party sites.
Users are encouraged to review the privacy policies of any external websites they visit.
13. AUTOMATED DECISION-MAKING
We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on users.
Any personalization features or analytics are used solely to enhance user experience and content relevance.
14. CHANGES TO THIS PRIVACY POLICY
We reserve the right to amend or update this Policy at any time without prior notice.
Changes will become effective upon posting of the revised version on this page, with the “Last Updated” date reflecting the revision.
Your continued use of the Website following any modifications constitutes acceptance of the revised Policy.
15. CONTACT INFORMATION
For questions, concerns, or data protection inquiries, please contact:
Data Protection Officer – Zero Signal
Email: privacy@zerosignalofficial.com
Website: https://www.zerosignalofficial.com
Subject: Privacy Inquiry
We will review and respond to all privacy-related inquiries in accordance with applicable law.
16. GOVERNING LAW AND JURISDICTION
This Privacy Policy and any dispute arising from it shall be governed by and construed in accordance with the laws of the European Union and Spain, without regard to conflict of law principles.
Users located in the United States acknowledge that CCPA protections may also apply.
Any legal proceedings related to data protection or privacy shall be brought exclusively before the competent courts of Valencia, Spain, unless otherwise required by law.